Return/Exchange Policy

DIVINE CREATIONS JEWELRY wants you to be a happy customer.  We want you to be completely satisfied with the jewelry or gift items that you receive from us, we only sell high quality items.  We do understand that you may not like your purchase for some reason.

You may return or exchange your item within 30 days of purchase if you are not satisfied with it.  The purchased items must be returned in its original condition for a refund or exchange.  Engraved items and clearance items are not returnable or exchangeable.  To return an item to DIVINE CREATIONS JEWELRY, please follow the steps below: 

1. For an exchange, indicate on the invoice what you wish to exchange the returned item for.  Your account will be credited for the amount of the returned jewelry, and then charged with the replacement item.  Be sure to include the item name, number, and price.  It is very important to include your phone number in case we have to contact you.  In order to receive a refund or exchange, jewelry must not show signs of damage, wear or alteration.
   
2. Please indicate a reason for your return on the invoice that was included with the shipment of your item.  Your feedback is very important to us.
   
3. Place all the original packaging in the return box, including your purchases item and the copy of the invoice.
   
4. Write the word EXCHANGE or RETURN on the invoice to indicate the type of processing.  You may return or exchange any item EXCEPT “Clearance” items or custom engraved items for any reason, within 30 days of your purchase. 
   
5. We will only accept returns and exchanges that are sent to our P.O. Box.  We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.
   
6. Once your return item is received, it will be processed within 10 business days.  DIVINE CREATIONS JEWELRY will not be responsible for loss or damage of return shipments.  A credit will be issued to your original method of payment within 15 days of receiving your returned item. 
   
7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have the free shipping, we will charge you for the shipping cost of the original order.
   
8. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift.  If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.
   
9. Every once in a while, a customer will place an order, we will process and ship the order, and the package comes back to us marked “refused”.  We will charge a 25% restocking fee on the total of the merchandise that was refused. 

If you need to return your item to us, please address the package like this:

Divine Creations Jewelry

PO Box 2041

Orange, CA 92859

Please call us at (714)782-6082 or email us at customerservice@getdivine.com with any questions or concerns that you might have.